Returns & Refunds

1. Scope

This policy applies to all items ordered on Qinglan Global. Items are sold and shipped by independent sellers (and by Qinglan Global itself); all returns and refunds follow this policy, and the platform oversees them and steps in when needed.

2. When you can apply

You can request after-sales service in My Orders within 14 days of delivery. If the carrier did not report a delivery, the 14 days start from the shipping date.

If your order has not shipped yet, you don't need a return — simply request a refund on the order page.

3. Two options

Return and refund: send the items back; you are refunded once the seller confirms receipt. You can return only some items of an order, or return in several rounds, but only one return request per order can be in progress at a time.

Refund only (no return needed): for items with a problem, such as not as described, damaged or wrong item. You need to upload 1 to 6 photos showing the problem. 'Changed my mind' is not eligible — please choose return and refund instead. When approving, the seller may offer a partial amount with a reason.

4. Who pays return shipping

If you return because you changed your mind, you pay the return shipping. For other reasons (not as described, damaged, wrong item, etc.) the seller pays.

5. Response times

Sellers handle requests as soon as possible. If a seller does not respond within 5 days, a return request is approved automatically and a refund-only request is passed to the platform.

After a return is approved, please ship the items back and enter the tracking number within 14 days. After 14 days the request closes automatically and the order can no longer be returned.

If the seller does not confirm receipt within 10 days of you shipping it back, the platform will step in.

6. Asking the platform to step in

If the seller rejects your request, or does not respond within 3 days, you can ask the platform to step in from the request details page (once per request). The platform will review information from both sides and decide.

7. How much is refunded

The refund is the price you actually paid for the returned items (after discounts) plus the related taxes.

Original shipping fees are not refunded, unless this return means every item of the order has been returned — then shipping is refunded too.

For refund-only requests, the amount finally approved by the seller (or the platform) applies.

8. Receiving your refund

Refunds go back to the original payment method. Our processing usually takes minutes; when it reaches you depends on your bank or payment provider, typically 5 to 10 business days.

9. Contact us first

If you have a question about an order or a refund, please use the after-sales request or contact customer service first. Filing a chargeback with your bank before contacting us may slow things down.